Shipping policy
Shipping Policy
At Nuvolani we want your order to reach you quickly and without surprises. Here is everything you need to know.
Where do we deliver?
We deliver to Ireland and to other countries in the European Union.
Delivery times
- Ireland: usually 7 to 12 working days after you place your order (processing and shipping included).
- Other countries: you will see the estimated delivery time at checkout, before you pay.
These times are estimates and may be slightly longer at busy times of the year (Black Friday and Christmas). If it's a Christmas present, we recommend ordering before 5 December.
Our products are shipped from our suppliers' warehouses, so your parcel may arrive in plain, standard packaging.
Shipping costs
Delivery to Ireland is free. Any shipping costs for other countries are always shown before you pay. No hidden charges.
Tracking
All orders are sent with a tracking number. As soon as your parcel is on its way, we'll email you a link so you can follow it.
Delivery address
Please check your address carefully when ordering. Made a mistake? Let us know as soon as possible and we'll correct it as long as the order hasn't been shipped yet. We cannot be held responsible for orders sent to an incorrect address provided by the customer.
Delayed, lost or damaged orders
- If your order hasn't arrived 20 working days after purchase, send us a message and we'll look into it with the carrier.
- If the parcel is lost, we'll send you a new product or refund the purchase price.
- If the product arrives damaged or faulty, send us a photo of the product and the packaging within 7 days of receiving it. We'll send you a new one or refund you at no cost to you. This does not affect your statutory rights.
Right of withdrawal
You have 14 days from receipt to change your mind. You'll find all the details in our refund policy.
Contact
Questions about your delivery? Email us at nuvolani.internac@gmail.com and include your order number: we'll get back to you as soon as possible.