Terms of service

Overview

Welcome to Nuvolani! The terms "we", "us" and "our" refer to Nuvolani. Nuvolani operates this shop and website, including the information, content, features, tools, products and related services, to provide you, as our customer, with a curated shopping experience (the "Services"). Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited (depending on the location of Nuvolani) power Nuvolani, enabling us to provide you with the Services.

The following terms and conditions, together with the policies referred to in this document (these "Terms of Service"), set out your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

If you visit, interact with or use our Services, you agree to be bound by these Terms of Service and our privacy policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non‑waivable legal rights.

1. Access and account

If you agree to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online shops or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide in our shops is accurate, current and complete, and that you have all necessary rights to provide it. You are solely responsible for maintaining the security of your account credentials and all activity on your account. You may not transfer, sell, assign or license your account to any other person.

2. Our products

We have made every effort to display our products and services accurately in our online shops. However, please note that the colours or the appearance of a product may differ from how they appear on your screen due to the type of device you use to access the shop, as well as its settings. We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be the same as those shown in our online shops. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and we may limit the quantities of any product we offer to any person, geographical region or jurisdiction, as applicable.

3. Orders

When you place an order, you make an offer to purchase and you authorise us and our payment processors to charge your selected payment method for the full amount of the order. Nuvolani reserves the right to accept or reject your order for any reason at its discretion, subject to applicable law. Your order will not be accepted until Nuvolani confirms acceptance. We must receive and process your payment before accepting the order. Please review your order carefully before submitting it, as Nuvolani may not be able to accommodate cancellation requests once the order is accepted. If we do not accept, make a change to, or cancel an order, we may attempt to notify you via the email address, billing address or telephone number provided at the time the order was placed. Your purchases are subject to return or exchange only in accordance with our return and refund policy. This does not affect your statutory rights. You represent and warrant that your purchases are for your personal or domestic use and not for commercial resale or export.

4. Pricing and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes or shipping, handling, customs or import charges. Prices listed in our online shops may differ from prices offered in physical shops or in online shops or other shops operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms of Service. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our shops. You agree to promptly update your account and other information, including your email address and your credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorised to use the payment method you provide, (2) the information you provide for such payment method is true, accurate and complete, (3) the provider of the payment method will accept the charges you incur, and (4) you will pay the charges you incur at the posted prices, including shipping and handling charges and all applicable taxes, if any.

5. Shipping and Delivery

Unless otherwise stated, we are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. To the extent permitted by applicable law, title and risk of loss pass to you when we hand the products over to the carrier, unless applicable law provides otherwise. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labour disputes, supply shortages, utility or telecommunications outages, cyber incidents, government action, or similar events. See our shipping policy for more details.

6. Intellectual Property

Our Services, including all registered and unregistered trade marks, text, images, graphics, product reviews, videos and audio, are owned by Nuvolani, its affiliates or licensors, and are protected by copyright, intellectual property, and other United States and international trade mark laws. Likewise, product listings are managed by Nuvolani and are owned by it. The purchase or delivery of any product does not grant or confer any intellectual property rights, including patents, copyright, trade marks, or other proprietary rights, in the product, its design, software, or underlying technology. All such rights are exclusive to Nuvolani or the original owner. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting any licence or other rights under any patent, trade mark, copyright, or other intellectual property of Nuvolani, Shopify, or any third party. Unauthorised use of the Services may violate applicable intellectual property or other laws. Nuvolani reserves all rights not expressly granted herein. The names, logos, product and service names, designs, and slogans of Nuvolani are trade marks of Nuvolani, its affiliates, or licensors. You must not use such trade marks without the prior written permission of Nuvolani. Shopify’s name, logo, product and service names, designs, and slogans are trade marks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trade marks of their respective owners.

7. Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, over which we have no control, monitoring, or input. You acknowledge and agree that we provide access to such tools "as is" and "as available", without warranties, representations, or conditions of any kind and without any endorsement. We will have no liability arising from or relating to your use of optional third-party tools. Any use you make of the optional tools offered through the site is at your own risk and discretion. In addition, you should ensure you are familiar with and approve the terms on which the relevant third-party providers supply such tools. We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features will also be deemed part of the Services and will be subject to these Terms of Service.

8. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites you choose to access. If you choose to leave the Services to access these third-party materials or sites, you do so at your own risk. We are not responsible for any damage or loss related to your access to any third-party website, or your purchase or use of goods, services, resources, or content on any third-party website. Carefully review the third parties’ policies and practices, and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third parties.

9. Relationship with Shopify

Shopify powers Nuvolani, enabling us to provide you with the Services. When you use the Services, your device communicates with Shopify’s systems to provide the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, all sales and purchases you make in our store are made directly with Nuvolani. If you use the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Nuvolani, including any injury, damage, or loss resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or relating to your purchases and transactions with Nuvolani.

10. Privacy Policy

Our privacy policy explains how we may collect, use and disclose certain personal information from your use of the Services. If you use the Services, you acknowledge that you have read this Privacy Policy. Because the Services are hosted on Shopify, as you browse and interact with them, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including, without limitation, the provision, protection and improvement of the Services, the processing of transactions, and helping to prevent fraud on this website and on other websites powered by Shopify. Information collected when you visit or use the Services, including information automatically obtained about your browsing activity, will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your place of residence in order to provide you with the services. Review our privacy policy and the Shopify Privacy Policy for more information about how we, Shopify and our partners use your personal information.

11. Comments

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Comments"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Comments in any media and for any purpose, including commercial use. For example, we may exercise our rights under this licence to operate, provide, assess, improve and promote the Services, and to meet our obligations and exercise our rights under these Terms of Service. You also represent and warrant that: (1) you own or have all rights necessary in all Comments; (2) you have disclosed any compensation or incentive you received in connection with submitting your Comments; and (3) your Comments will comply with these Terms of Service. We have no obligation, and will have no obligation, to: (a) keep your Comments confidential; (b) pay compensation for them; or (c) respond to them. We may, although we are not obliged to, monitor, edit or remove Comments that, in our sole discretion, we determine are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringe any party’s intellectual property or these Terms of Service. You agree that your Comments will not infringe any third party’s rights, including copyright, trade marks, privacy, personality or other personal or proprietary rights. You further agree that your Comments will not contain libellous, unlawful, abusive or obscene material, nor computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone you are not, or mislead us or third parties as to the origin of any Comment. You are solely responsible for any Comment you make and for its accuracy. We assume no responsibility for Comments you or any third party post.

12. Errors, inaccuracies and omissions

From time to time, there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions, and to change or update information, or cancel orders if any information is inaccurate, including after you submit an order. If we cancel an order after taking payment, we will issue any refund required by applicable law.

13. Prohibited uses

13.1 You may access and use the Services only for lawful purposes. You must not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any regulation, rule, law or ordinance, whether international, federal, provincial or state; (c) to infringe or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, libel, disparage or intimidate any of our employees or any other person, or to cause them harm; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use or re-use any material that does not comply with these Terms of Service; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that, as we determine, may harm Nuvolani, Shopify or users of the Services, or expose them to liability.

13.2 Additionally, you agree not to: (a) upload or transmit viruses or any other kind of malicious code that affects or may in any way affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell or exploit any part of the Services; (c) collect or track others’ personal information; (d) send spam, engage in phishing, pharming or pretexting on the Services; (e) use any robot, spider, data-mining and data-gathering tools, devices or automatic processes, AI tools (such as agentic AI), or any automated or manual means to access the Services; or (f) interfere with, or bypass or circumvent, security or authorisation features, robots exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without prior notice, if we determine that you have breached any part of these Terms.

14. Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an agent to access, use, or interact with any Service. "Agent" refers to any software or service that takes autonomous or semi-autonomous actions on behalf of any person or entity, or under their instructions, and that can be run on your behalf or through your device, without direct supervision.

14.2 No agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements set out in section 14.4 below. In addition, no agent may access, use, or interact with the Services if we request that it refrains from doing so.

14.3 We may limit, including through technical measures, whether and how an agent accesses, uses, and interacts with the Services.

14.4 Agents must comply with the following: (a) in all HTTP or HTTPS requests, identify that the request comes from an agent and disclose the agent's name by including the following text in the request's user-agent string: "Agent/[agent name]"; (b) not conceal or obfuscate that any access, use, or interaction comes from an agent, for example by (i) imitating human behaviour and interaction patterns, or (ii) completing or bypassing a CAPTCHA or measures intended to distinguish computer use from human use; (c) answer truthfully any question or prompt seeking to determine whether interactions come from a human or a computer; (d) not circumvent or otherwise evade any measure intended to block, limit, modify, or control whether and how agents access, use, or interact with the Services, and how they do so.

15. Termination

We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion, at any time and without prior notice, and you will remain responsible for all amounts due up to and including the date of termination. The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

16. Disclaimer of Warranties

The information presented on or through the Services is provided for general information purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY Nuvolani, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Nuvolani, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, OR SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend, and hold harmless Nuvolani, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable legal fees, payable to any third party due to (1) your breach of these Terms of Service or of the documents incorporated by reference; (2) your infringement of any law or of a third party's rights; or (3) your access to and use of the Services, or arising out of such causes. We will notify you of any indemnifiable claim, provided that failure to provide timely notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including the choice of legal counsel, but we will not settle any claim that requires non-monetary obligations from you without your consent (which must not be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination will not affect the validity and enforceability of any remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will apply.

20. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules that we post on this site or in relation to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms, as well as our rights and obligations, without your consent or prior notice.

22. Governing law

These Terms are governed by the laws of the jurisdiction where Nuvolani is headquartered or incorporated, irrespective of conflict-of-laws principles. You and Nuvolani agree to the jurisdiction and competence of the courts located in that jurisdiction, except where prohibited by applicable law. You and Nuvolani agree to the personal jurisdiction of those courts. Nothing in this section limits any rights you may have to bring claims in your local courts or to avail of mandatory laws applicable in your place of residence.

23. Translations

The Terms of Service may be available in languages other than English. In the event of any inconsistencies or conflicts between these Terms of Service in English and those available in another language, the most recent English version will prevail. Any dispute arising out of these Terms of Service will be resolved in English, unless Nuvolani determines otherwise (in its sole discretion) or as required by applicable law.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

If you use the Services or place an order, you agree that we may send you service- and transaction-related communications electronically, including by email, account notices or postings on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service or other matters relating to the Services. You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of the Services or access to them after the posting of any changes to these Terms of Service constitutes acceptance of those changes.

27. Contact information

Questions about the Terms of Service should be sent to nuvolani.internac@gmail.com.

Our contact information is published in our contact information policy.